6. Warranty and Support Services
- Downtime. You acknowledge that computer and telecommunications systems are not fault-free and occasional periods of downtime occur. We do not guarantee the services will be uninterrupted, timely, or error-free.
- Missing data. SBS is not responsible for loss of Services or missing data due to communications malfunctions, meter or other related equipment faults occurring at a customer’s site unless covered under a separate service agreement with SBS.
- Faults and Service Difficulties. Please tell us about any service fault or difficulty with any of these services by calling the SBS Data Services Helpdesk on 1300-638377 any business day between 09:00 to 17:30 (Sydney time), or by email firstname.lastname@example.org. We will acknowledge your enquiry and respond within one business day.